Because our PDF patterns, cross-stitch designs, and downloadable templates are delivered instantly as digital files, all digital sales are final. Once your download link is delivered, we can't accept returns, refunds, or exchanges.

Download & Technical Support (Within 30 Days)

That said, I want to make sure you get your files smoothly! If you hit any technical snags—like a missing download email, a broken link, or a file that won't open—please reach out through the contact page within 30 days of purchase.

To protect your purchase and ensure your files reach you securely, please keep the following in mind:

• Correct Email at Checkout: Please double-check your information before completing your order! It is the customer's responsibility to provide an accurate email address at checkout.
• Email Matching & Security: For security purposes and to prevent unauthorized sharing, replacement files or download links can only be sent to the original email address associated with the purchase.
• Proof of Purchase: Please include your order number or receipt so we can locate your transaction quickly.